We are committed to your satisfaction. Returning a product can be stressful for customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
Defective Products:
Most of our products include a warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify the product expert of the problem within 48 hours of receiving the goods. If you notice the defect after 48 hours of receiving the goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.
Damaged Products:
All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our Contact Us page.
The Product Does Not Meet Your Needs:
If you are not satisfied with your purchase, you will need to contact the store. All products are final sale and are not eligible for return or exchange. Special order merchandise is final sale – even if not yet delivered – and will not be eligible for return or exchange if delivered and out of the box. The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time. Refunds will be handled according to our store’s policies. Please Contact Us for a copy of our store's policies.
Delivery Policy:
Please be assured that your items will be delivered as soon as possible from the date of purchase. However, we have no control over the weather, mechanical issues, etc. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our shop. If you are trying to estimate when your product(s) will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
Shipping and Handling Costs:
Costs for these services will be determined at the time of purchase or shipment.
Sales Tax:
In-state orders will not be charged sales tax.